Biotech CDMO
A fast-growing CDMO unified 3 European sites on a single platform, achieving 100% cross-site visibility and 70% faster tech transfers.
The Challenge
A fast-growing CDMO (Contract Development and Manufacturing Organization) had expanded to 3 sites across Europe through organic growth and acquisition. Each site brought its own tools, processes, and culture — creating a fragmented operational landscape.
Three sites, three tool stacks
Site A used Excel, Site B used paper boards, Site C used a generic task management tool. Each site had evolved its own processes independently. There was no way to compare performance or share best practices.
Zero cross-site visibility
Leadership had no consolidated view of operations. Monthly reports were assembled manually by each site director, compiled into a corporate slide deck, and were outdated before the meeting.
Scattered tech transfer documentation
Tech transfer packages were assembled from email threads, shared drives, and paper records. Transferring a process from one site to another took weeks of document chasing and verification.
Inconsistent deviation management
Each site tracked deviations differently. Closure rates varied from 60% to 80%. There was no standardized workflow, no automated escalation, and no cross-site pattern analysis.
The Solution
The CDMO deployed ProBeya across all 3 sites using multi-tenant isolation — each site has its own workspace with separate data and permissions, while corporate leadership gets a cross-site view. Rollout was completed in 6 weeks, one site at a time.
Multi-tenant architecture
Each site operates as an isolated tenant with its own data, users, and permissions — but corporate leadership gets a cross-tenant dashboard showing performance across all 3 sites.
Standardized deviation workflow
A single, company-wide deviation management workflow with mandatory fields, auto-escalation, and effectiveness verification. Same process, every site, every time.
Structured tech transfer boards
Dedicated project boards for tech transfers with standardized checklists, document links, and approval gates. Everything needed for a transfer is in one place, traceable end to end.
Unified TIER meeting mode
All 3 sites run TIER meetings with the same structure, the same SQCDP categories, and the same escalation rules. Corporate can join any site's meeting remotely with full context.
The Results
Within 4 months, the CDMO transformed from a collection of disconnected sites into a unified operation with consistent processes and real-time visibility.
| Metric | Before | After | Change |
|---|---|---|---|
| Cross-site visibility | 0% (no shared view) | 100% (single dashboard) | Total |
| Tech transfer documentation | Baseline | -70% effort | -70% |
| Deviation closure rate | 72% | 95% | +32% |
| TIER meeting standardization | Different per site | Unified across 3 sites | Standard |
“Three sites, one language. We finally see the same picture everywhere.”
From zero shared visibility to a single corporate dashboard spanning all 3 sites. Leadership can compare deviation rates, TIER meeting effectiveness, and operational KPIs across locations in real time.
Unify Your Multi-Site Operations
See how ProBeya's multi-tenant architecture gives each site independence while providing corporate-level visibility. Explore with pre-loaded demo data.